The National Care Experience Programme (NCEP) in partnership with Sláintecare proposes to host an international conference in Dublin on 3.12.2020. Following the success of the National Patient Experience Conference 2019, we see the need for a 2020 conference with an extended focus including the new National Maternity Experience Survey. We propose a one-day conference with 500-600 attendees that focuses on people’s experiences of using healthcare services and demonstrates how the data are currently used to improve the care people receive and how they can be further used for research to inform policy and practice.
The NCEP is a collaborative Irish programme involving HIQA, the HSE and the Department of Health. The conference will harness this collaboration and the relationships with international counterparts to bring together people using services, healthcare providers, regulators, policymakers, clinicians, and researchers, to share learnings and drive sustainable improvements.
The objectives of the conference are to:
Promote the primary and secondary findings and open access data from the National Inpatient Experience Survey and National Maternity Experience Survey
Build international collaboration for healthcare providers, policymakers, researchers and patients to share their understanding of care experience to improve practice and policy, placing Ireland as an innovative leader in care experience research internationally
Showcase improvements made at local, national and international levels through listening to the voices of people using services, highlighting the value of this research
Foster collaboration between NCEP and national and international experts on care experience to drive sustainable improvements for people using services
