The HRB is now seeking to recruit an ICT Services Officer. The officer will be responsible for managing ICT systems, providing technical support, and contributing to strategic ICT initiatives.

HRB Grade VII Job Family (consisting of R&I IV, Services IV & Research Officer grades).

Background

The Health Research Board (HRB) is a statutory agency under the aegis of the Department of Health. As the lead agency in Ireland responsible for supporting and funding health research, generating health information and promoting the use of evidence in policy and practice, we are motivated and inspired by our vision – for better health through excellent research, data and evidence. The HRB’s mission is to support research that improves people’s health, promotes evidence-informed care and creates solutions to societal challenges.  An overview of the HRB’s objectives and activities may be found in The HRB Strategy 2021-2025, Health research – making an impact, (https://www.hrb.ie/strategy-2025/).

The Corporate Operations Directorate provides a range services to the HRB covering Finance, Governance, HR, ICT, Communications, Legal and Facilities. These services underpin our current strategy to obtain and sustain outstanding levels of organisational performance and ensure our staff can work to their optimum.

The HRB is now seeking to recruit a permanent ICT Services Officer.

The ICT Services Officer at Grade 7 plays a pivotal role in ensuring the smooth operation and continuous improvement of ICT services within the public sector. The officer will be responsible for managing ICT systems, providing technical support, and contributing to strategic ICT initiatives. This position demands a proactive individual with strong technical skills, a commitment to excellence, and the ability to work collaboratively across various departments.

Key responsibilities of the ICT Services Officer post

The IT Services Officer at Grade 7 plays a pivotal role in ensuring the smooth operation and continuous improvement of ICT services within the public sector. The officer will be responsible for managing ICT systems, providing technical support, and contributing to strategic ICT initiatives.  This position demands a proactive individual with strong technical skills, a commitment to excellence, and the ability to work collaboratively across various departments.

Duties will include, but are not limited to:

ICT Support and Troubleshooting

  • Provide first / second / third line technical support to staff, resolving ICT issues promptly
  • Troubleshoot and resolve hardware, software, and network-related problems
  • Recording of all ICT support requests and resolutions via in house ticket management system.

System Administration

  • Assist in the administration and the maintenance of servers, networks, mobile estate and cloud infrastructure
  • Administration of all the portals within Office 365 including SharePoint Online, Outlook, Security, Compliance and Teams
  • Ensure the security, integrity, and availability of ICT systems and data.
  • Management of server / laptop / mobile device updates
  • Microsoft Azure Administration
  • Management of the annual disaster recovery tests
  • Administration of VMware
  • Management of Active Directory
  • Print Services Management. (Working with a managed print service vendor using the technology “Papercut”)
  • Cisco Call Manager IP Phone Management
  • Cisco Meraki Wi-Fi Management
  • Cisco Unity Server Administration
  • Defender for Business Antivirus/Antimalware/Anti ransomware Management.
  • Malwarebytes Antivirus/Antimalware/Anti ransomware Management.
  • Cisco IronPort Management
  • SQL Databases Management
  • Intune Mobile Device Management
  • Assistance with management of OneTrust GDPR portal
  • Stock control of equipment.

 

ICT Project Management

  • Contribute to the planning, implementation, and management of ICT projects
  • Coordinate with internal teams and external vendors to ensure project deliverables are met on time and within budget
  • Monitor project progress and provide regular updates to the ICT Manager.

 

User Training and Support

  • Develop and deliver ICT training sessions for staff to enhance their technical skills and knowledge
  • Create and maintain user manuals, guidelines, and documentation for ICT systems and applications.

 

Strategic ICT Development

  • Participate in the development and implementation of IT policies and procedures
  • Identify opportunities for process improvement and recommend innovative solutions
  • Stay updated with the latest industry trends and technologies to enhance the IT services provided.

 

Compliance and Security

  • Ensure compliance with relevant legislation, regulations, and policies related to ICT
  • Administration of retention and sensitivity labels within Microsoft Purview
  • Implement and monitor ICT security measures to protect data and systems from breaches and cyber threats
  • Participate in ICT security audits and risk assessments.

Other duties may be assigned from time to time depending on need. This is a team-based role, and teamwork and coordination with others are crucial.

 

Essential knowledge and experience

The ICT Services Officer will be required to work cross-organisationally and will have excellent problem-solving skills and the ability to work under pressure.

Formal requirements include:

  • A minimum of a NFQ Level 8 qualification (Honour’s degree) in a suitable ICT related field with a minimum of five years’ experience in ICT support and system administration. Ideally the successful candidate will have eight or more years’ relevant experience in an ICT environment.
  • Strong knowledge of ICT infrastructure, including networks, servers, and cyber security

Desirable criteria

  • Microsoft qualification in Azure AND Microsoft 365 Certified: Administrator Expert would be highly desirable
  • Strong communication and interpersonal skills.
  • Experience in the public sector or a similar large organizational environment.
  • Knowledge of AI is an advantage

Competencies

Competencies incorporated into this role profile reflect the competency framework issued in conjunction with the Civil Service Competency Framework which has been adopted by the HRB. The complete list of core competencies for this post is in Appendix A.

Reporting relationship

The ICT Services Officer will report to ICT Business Lead or designate.

Salary scale

Salary Range for ICT Services Officer (Grade VII)  €57,677 – €74,978

Appointment will be made in accordance with the Department of Health guidelines. New entrants to the public service will be appointed at the first point of the scale.

Note:  This is a Permanent Full-time post

How to apply

To apply, please submit a cover letter and curriculum vitae by email to recruitment@hrb.ie

Closing date for applications is 12.00 Noon on 14 October 2024

Interviews for this position are expected to take place between 30 October and 01 November 2024. Please note, the interviews will be conducted in person at our HRB offices.

If you require further information, please contact Karen O’Donnell, HR Officer at recruitment@hrb.ie

The Health Research Board is an equal opportunities employer and welcomes applications from all sections of the community. We do not discriminate based on gender, age, race, religion, marital status, sexual orientation, disability, membership of the Travelling community or family status. If you have a disability and require accommodations to be made during the recruitment process, please contact HR in advance and we would be happy to assist.

 

Appendix A: Core competencies – ICT Services Officer

Team Leadership

  • Provides clear information and advice as to what is required of the team and able to meet agreed deadlines
  • Strives to develop and implement new ways of working effectively to meet objectives
  • Leads and participates in the team by example, supporting individuals as required
  • Places high importance on people development, training and maximising the skills and capacity of the team
  • Is flexible and willing to adapt, positively contributing to the implementation of change.

 

Judgment, Analysis and Decision Making

  • Gathers and analyses information from relevant sources, weighing up a range of critical factors.
  • Takes account of any broader issues and related implications when making decisions.
  • Uses previous knowledge and experience in order to guide decisions.
  • Uses judgement to make sound decisions with a well-reasoned rationale and stands by these.
  • Puts forward solutions to address problems.

 

Management and Delivery of Results

  • Takes responsibility and is accountable for the delivery of agreed objectives.
  • Successfully manages a range of different projects and work activities at the same time.
  • Structures and organises their own and others work effectively
  • Is logical and pragmatic in approach, delivering the best possible results with the resources available.
  • Delegates work effectively, providing clear information and evidence as to what is required.
  • Proactively identifies areas for improvement and develops practical suggestions for their implementation
  • Demonstrates enthusiasm for new developments/changing work practices and strives to implement these changes effectively
  • Applies appropriate systems/ processes to enable quality checking of all activities and outputs.
  • Practices and promotes a strong focus on delivering high quality customer service, for internal and external customers.

Interpersonal and communication skills

  • Builds and maintains contact with colleagues and other stakeholders to assist in performing own role.
  • Acts as an effective link between staff and senior management.
  • Encourages open and constructive discussions around work issues.
  • Projects conviction, gaining buy-in by outlining relevant information and selling the benefits.
  • Treats others with diplomacy, tact, courtesy and respect, even in challenging circumstances.
  • Presents information clearly, concisely and confidently when speaking and in writing.
  • Collaborates and supports colleagues to achieve organisational goals

Drive and commitment to public service values

  • Strives to perform at a high level, investing significant energy to achieve agreed objectives.
  • Demonstrates resilience in the face of challenging circumstances and high demands.
  • Is personally trustworthy and can be relied upon.
  • Ensures that customers are at the heart of all services provided.
  • Upholds high standards of honesty, ethics and integrity.

Specialist knowledge, expertise and self-development

  • Has a clear understanding of the roles, objectives and targets of self and team and how they fit into the work of the unit and organisation and effectively communicates this to others.
  • Has high levels of expertise and broad Public Sector knowledge relevant to his/her area of work.
  • Focuses on self-development, striving to improve performance.